Clutch empowers consumer-focused businesses to understand, engage and transform their existing customers into higher value advocates. Our modular Customer Success (CS) platform enables companies to capture customer data across all channels including in-store, online, social, and mobile. The data is segmented real-time based on unique customer engagements then analyzed for improved success.
Every business defines customer success differently so we leverage our versatile platform for each client. Companies reach their desired goals using cross-channel tools ranging from gift, stored-value, loyalty, rewards, to engagement. Within each tool communications are personalized to drive more successful customer engagements delivered at the right time in the right channel.